Store Name: Infinity IPTV

Support Email: support@infinityiptv.shop

Last Updated: April 2025

At Infinity IPTV, we are committed to delivering a premium IPTV service and ensuring customer satisfaction. Please review our refund policy below for clarity on how we handle refund requests.

Refund Eligibility

• Your subscription has not been activated within 24 hours of purchase.
• The service is not functioning due to a technical issue on our end, and we are unable to resolve it within 48 hours of your support request.
• You were charged more than once for the same order (duplicate payment).

Non-Refundable Situations

• Issues caused by your own device, software, or internet connection.
• Failure to follow our setup instructions or refusal to work with our support team.
• If the service was successfully delivered and used.
• Requests made after 10 days from the activation date.

Refund Request Window

Refunds must be requested within 10 days of service activation. Requests beyond this window will not be eligible for a refund.

How to Request a Refund

Please contact our support team at
support@infinityiptv.shop
and include the following details:

• Full name
• Order or transaction ID
• Email address used during purchase
• Reason for the refund request

Our team will respond within 24–48 hours.

Refund Processing

If your request is approved, the refund will be processed back to your original payment method within 3 to 7 business days, depending on your bank or provider.

Chargebacks

We kindly request that you reach out to us before initiating a chargeback. Unjustified chargebacks may result in permanent service suspension.

If you have any questions or need assistance, feel free to contact us at any time. We’re here to help.